Frequently Asked Questions

Frequently Asked Questions

Most Popular

What should I do if I have forgotten my password?

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at support@bitdreams.com.

Are the games fair?

At Casino we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certificates.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

Account

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

KYC and Security

Is all my information secure on Casino?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab like before.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through LivenChat or send an email to support@bitdreams.com. They work 24/7 and will sort everything out as fast as possible.

What currencies does Bitdreams casino accept?

At the moment Bitdreams Casino accept the following fiat and crypto currencies AUD (Australian Dollar), CAD (Canadian Dollar), EUR (Euro), INR (Indian rupee), JPY (Japanese yen), NZD (New Zealand Dollar), NOK (Norwegian krone), USD (US Dollar), BTC (Bitcoin), ETH (Ethereum), LTC (Litecoin), DOGE (Dogecoin), XRP (Ripple).

Deposits and Withdrawals

How do I make a deposit to Bitdreams casino?

Bitdreams casino have a wide range of secure, flexible methods for making a deposit. Bitdreams casino payments team know that what works for one player may not work for another, and we are working hard to bring you a huge array of a bank, e-wallet, card transfers and crypto currency payment options, including: Debit/Credit Card, Skrill, Neteller, Online Instant Bank transfer, NeoSurf, EcoPayz, CoinsPaid. To see the full list of available deposit options see the Payment Methods page. To make a deposit, click on the “Deposit” button, select your preferred payment method and follow the instructions on the screen.

How can I deposit with crypto currency to Bitdreams casino?

First, you need to login to your Bitdreams casino account and click “Deposit Now” button to see payment methods you can use to top up your Bitdreams casino account. Second, choose one of the offered crypto currencies, if Bitcoin is your preferred option, then send your Bitcoin deposit to the Bitcoin address you see on your screen. Your last step, complete your Bitcoin deposit transaction and funds will be added to your Bitdreams casino account.

What is the minimum amount of money I can deposit to Bitdreams casino?

The minimum deposit amount is 20€. The minimum cashout amount is €20. Minimum limits may differ from one method to another, so check out our Payments page for details.

Are there any fees for deposits to Bitdreams casino?

We do not take any fees neither from your deposits nor your withdrawals. The only exception is the 0.2% fee in the Cubits payment system (for Bitcoins). For more information on processing times and fees please visit our Payment Methods page.

How fast will my deposit be credited to my Bitdreams casino account?

Once you make a transfer, 99% of the time, your funds are available on your Bitdreams casino account instantly so you can jump into the game of online casino immediately. For some of the crypto currency deposits, it might take up to 10 minutes to confirm your transaction, but once your transaction is confirmed, you will receive a notification.

My deposit has failed. What should I do?

Bitdreams casino is not failing or declining your deposit, in order to help you to troubleshoot your deposit issue we advise you to check your card information (Card number correct, Expiry Date and/or CVC on the back of your card), also check that your payment method has available funds to complete your deposit transaction to Bitdreams casino. You might want to try to change the deposit amount, try a different device. If you continue to experience issues with depositing to your Bitdreams casino account, please reach out to our great Support Service team.

I have made a deposit but bitcoins have not been credited to my account. What should I do?

First, check whether the transaction has successfully gone through. To find out the status of your transaction, just go to Blockchain.com and enter Transaction ID in the search field. The transaction ID will be visible on the deposit confirmation page. Also, you can let our Support Service Team do it for you. Just contact us directly through Live Chat or send an email at support@bitdreams.com or via the form.

Can I use a third party payment method to deposit?

The answer is “No”. The deposit method you use to deposit funds to your Bitdreams casino should be on your name.

How do I withdraw from Bitdreams casino?

Bitdreams casino have a wide range of secure, flexible methods to withdraw your winnings. To see the full list of available withdrawal options see the Payment Methods page. To make a withdrawal, make sure that your Bitdreams casino account balance is sufficient to request a withdrawal, click on the “Withdrawal”, select one of the available withdrawal methods and follow the instructions on the screen.

How can I withdraw with crypto currency from Bitdreams casino?

First, you need to have one of the available crypto currencies to be active on your Bitdreams account and you previously made a deposit using crypto currency and login to your Bitdreams casino account and click “Withdrawal”. Second, choose one of the offered crypto currencies and follow the instructions on the screen. Please note that if you previously deposited with one of the fiat currencies, you cannot request your withdrawal back to the crypto currency withdrawal method. To see the full list of available withdrawal options see the Payment Methods page.

What is the minimum amount of money I can withdraw from Bitdreams casino?

The minimum cashout amount is €20. Minimum limits may differ from one method to another, so check out our Payments page for details.

Are there any fees on withdrawals from Bitdreams casino?

We do not take any fees neither from your deposits nor your withdrawals. The only exception is the 0.2% fee in the Cubits payment system (for Bitcoins). For more information on processing times and fees please visit our Payment Methods page.

How fast will my withdrawal be processed?

Once you make your request, it goes to a queue for processing by our Bitdreams Casino payments team. We always aim to process your withdrawal request instantly, but that will depend on the method used for deposit. For some of the crypto currency transactions, it might take up to 10 minutes to confirm your transaction and credit funds to your wallet.

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